Monitoring is sometimes said to be more of an art than a science. We have to disagree. The reason that this sometimes appears to be the case is because monitoring tools give you an incomplete picture of what's going on. Let us show you how HP Business Availability Center and SiteScope can help you monitor from the end-user perspective. We'll help you identify problems before your users do.

Business Availability Center (BAC) provides customers with a single pane of glass to monitor their applications. This allows staff to quickly identify and correct problems as they occur. BAC Dashboard enables you to view current and historical trends across your environments. Highly customizable, BAC lets you select from a group of built-in views as well as create new custom views focused on your application. BAC allows you to:

• Manage incidents efficiently and effectively allowing you to stream line troubleshooting
• View problems and errors from you customer’s perspective allowing you to see precisely how the issue occurred
• Implement a standard for error handling and resolution
• Gain insight and monitor multiple businesses across varies platforms and systems
• Provides off-the-shelf monitors for common ERP/CRM systems including SOA, Siebel and SAP

BAC has several key components which allow you to optimize your business:

• Business Process Monitor allows you to simulate transactions from a wide variety of internal and external locations thereby allowing you to locate performance and stability problems before they occur
• Real User Monitor allows you to monitor web applications and provide insight into user experience and behavior from a multitude of locations

Another key component of end-user monitoring is SiteScope. SiteScope allows you to monitor servers without installing software on the server (agentless). As a result of the agentless monitoring, SiteScope can be installed and configured in a very short period of time. SiteScope features:

• Off-the-shelf monitoring templates allow you to quickly setup and begin monitoring your applications
• Friendly user interface allows you to easily customize what, when and how to monitor your system
• Provides centralized monitoring location reducing cost and upkeep over disparate systems
• Allows you to setup custom monitoring alerts which can be sent directly to your administrators
• Alerts can be sent via e-mail, SMS, and SNMP with user defined escalation paths
• Web-based interface gives maximum flexibility throughout your organization
• Create custom procedures and actions including file execution, server restarts and disk management

For more information on our services, please contact a Genilogix representative.